SaaS Metrics That Matter: MRR, Churn, LTV and NRR Explained
MRR, churn, NRR, quick ratio and Rule of 40 explained in plain English, with a worked example showing why revenue growth alone can hide trouble.
Short answer: Break-even units = fixed costs ÷ contribution per unit, where contribution is the selling price minus the variable cost of making one more unit. Below that number of units you lose money for the period; above it, every additional unit is pure profit before those fixed costs return next period. A discount changes this math in a way that’s easy to underestimate — a 10% price cut at a 40% margin needs about 33% more volume just to break even on profit, not revenue.
Break-even analysis answers a specific, useful question: at this price and this cost structure, how many units do you need to sell before you stop losing money?
Contribution per unit is what’s left from each sale after covering the cost that scales with volume (materials, per-unit fulfillment, payment processing) — but before fixed costs like rent, salaries, or software licenses that don’t change with sales volume.
Contribution per unit = Price − Variable cost per unit
Contribution margin = Contribution ÷ Price
Fixed costs get paid out of contribution, unit by unit, until they’re covered. After that point, contribution per unit is pure profit for the period.
Break-even units = ceil(Fixed costs ÷ Contribution per unit)
Break-even sales value = Break-even units × Price
Worked example: fixed costs $10,000/month, price $50, variable cost $30. Contribution = 50 − 30 = $20. Break-even units = 10,000 / 20 = 500 units, or $25,000 in sales, before this month turns a profit.
Units for target profit = ceil((Fixed costs + Target profit) ÷ Contribution per unit)
Same example, targeting $4,000 profit: (10,000 + 4,000) / 20 = 700 units.
Margin of safety = (Units sold − Break-even units) ÷ Units sold
It’s how far current or expected sales sit above the break-even point, as a percentage — effectively how much sales could drop before you’re back to losing money. As a rough guide: 30% or higher is generally comfortable, 10-30% warrants attention, and below 10% means a small dip in sales could put you back at a loss. These are rules of thumb, not fixed thresholds — what counts as “safe” depends on how predictable your sales actually are.
Worked example continued: selling 650 units against a break-even of 500 gives a margin of safety of (650−500)/650 ≈ 23% — in the “worth watching” range rather than clearly safe.
If variable cost is equal to or above price, you lose money on every single unit sold, and no volume gets you to break-even — more sales just mean bigger losses. The only fixes are raising price, cutting the per-unit cost, or accepting the product isn’t viable at this price point.
This is the part that surprises people, because a percentage discount doesn’t cost a proportional amount of profit — it costs disproportionately more as your margin gets thinner.
Margin = (Price − Cost) ÷ Price
Extra volume needed to keep the same total profit = Discount % ÷ (Margin − Discount %)
Worked example: price $100, cost $60, so margin = 40%. Offer a 10% discount (new price $90). Extra volume needed = 10% / (40% − 10%) = 10/30 ≈ 33.3% more units sold, just to end up with the same total profit as before the discount — not more profit, the same amount.
Push the discount to 20%: extra volume needed = 20 / (40 − 20) = 100% more units — you’d need to literally double your sales volume for a 20% discount to be profit-neutral at this margin.
If the discount percentage equals or exceeds your margin percentage, the discounted price falls at or below your cost, and no volume at all can make up for it — you lose money on every unit sold at that price, regardless of quantity.
A free break-even and pricing calculator covers all three of these — margin/markup conversion, break-even and target-profit units, and the discount-volume trade-off — in one tool. For the acquisition-cost side of pricing decisions, see CAC payback period.
Part of: SaaS Metrics & Pricing
Free tools for this topic: SaaS Metrics & Runway Calculator, Break-even & Pricing Calculator, Company Valuation Calculator